Monday, July 07, 2008
The Gravy Tale.
We had friends down this weekend from Yorkshire to stay with us. We went out for a meal on Sunday to The Otter at Bridge Street, in Newbridge on the A467 north of Newport. Neil went for the Steak & Ale Pie - described as Tender pieces of beef with a rich ale gravy in
a pastry case, with chips and mushy peas. There was nothing wrong with his pie, the chips or his peas. He asked the waitress if he could have some more gravy. She replied that he could but we would be charged for it. He told her to forget it.
What a strange way to go on, this is not a piddly little pub but run by Marston's , one of the big boys. We were all shocked at this management decision to charge for extra gravy. We are all accustomed to having a carvery where you help yourself to as little or as much gravy as you like, generally from a huge jug. To make a charge for a little extra gravy is rather petty. The Otter are more than happy to give you salt, pepper, vinegar, tomato and tartar sauce at no extra charge. What is the difference from giving away these other condiments but charging for extra gravy?
We enjoyed everything else but charging for extra gravy is silly and is bad for business. I think The Otter should grow up a little and not be so petty as this attitude to customer service really annoyed Neil. This is penny pinching of the worst order.
We had friends down this weekend from Yorkshire to stay with us. We went out for a meal on Sunday to The Otter at Bridge Street, in Newbridge on the A467 north of Newport. Neil went for the Steak & Ale Pie - described as Tender pieces of beef with a rich ale gravy in
a pastry case, with chips and mushy peas. There was nothing wrong with his pie, the chips or his peas. He asked the waitress if he could have some more gravy. She replied that he could but we would be charged for it. He told her to forget it.
What a strange way to go on, this is not a piddly little pub but run by Marston's , one of the big boys. We were all shocked at this management decision to charge for extra gravy. We are all accustomed to having a carvery where you help yourself to as little or as much gravy as you like, generally from a huge jug. To make a charge for a little extra gravy is rather petty. The Otter are more than happy to give you salt, pepper, vinegar, tomato and tartar sauce at no extra charge. What is the difference from giving away these other condiments but charging for extra gravy?
We enjoyed everything else but charging for extra gravy is silly and is bad for business. I think The Otter should grow up a little and not be so petty as this attitude to customer service really annoyed Neil. This is penny pinching of the worst order.
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