Wednesday, February 25, 2009
Never complain, never explain.
The book I am reading at the moment is called bones to ashes by Kathy Reichs. On page 64 Kathy writes...
My sister once had this motto printed on a T-shirt: Never complain, never explain.
...This line made me think beyond the story and about my day job. All staff have different coping mechanisms that they employ to serve them throughout the working day. It can be frustrating to work on a network where the management clearly has it's head up it's backside. What is the best way to cope with the stress involved? A detachment from the situation can help and to adopt a mantra of never complain, never explain will absolve the employee from the feeling of banging his head against a brick wall.
Giving management feedback is fruitless and will always fall on deaf ears. Many drivers have wasted a lot of time, effort and brain power giving management feedback. Management reserve the right to do everything their way, regardless of the practicalities. Adopting the mantra of never complain, never explain is a good solution. This also gives management the impression that you are happy and that they have you on-board! You are then the realist and are not fooled into thinking that you can make a difference.
Never complain, never explain is a wonderful slogan, far better than "Making travel simpler". Thanks Kathy - a Customer Service Questionnaire anyone?
The book I am reading at the moment is called bones to ashes by Kathy Reichs. On page 64 Kathy writes...
My sister once had this motto printed on a T-shirt: Never complain, never explain.
...This line made me think beyond the story and about my day job. All staff have different coping mechanisms that they employ to serve them throughout the working day. It can be frustrating to work on a network where the management clearly has it's head up it's backside. What is the best way to cope with the stress involved? A detachment from the situation can help and to adopt a mantra of never complain, never explain will absolve the employee from the feeling of banging his head against a brick wall.
Giving management feedback is fruitless and will always fall on deaf ears. Many drivers have wasted a lot of time, effort and brain power giving management feedback. Management reserve the right to do everything their way, regardless of the practicalities. Adopting the mantra of never complain, never explain is a good solution. This also gives management the impression that you are happy and that they have you on-board! You are then the realist and are not fooled into thinking that you can make a difference.
Never complain, never explain is a wonderful slogan, far better than "Making travel simpler". Thanks Kathy - a Customer Service Questionnaire anyone?
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excellent motto. often speaking to management simply marks you out as somebody to keep an eye on unless your remarks are 100% slavish praise.
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: 26 February 2009 at 13:10
: 26 February 2009 at 13:10Subscribe to Post Comments [Atom]
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