Sunday, October 04, 2009
The price of fraud.
I and many of my workmates are concerned about the level of fraud committed by passengers on our coaches. It is not a victimless crime to get a free ride off the nationwide company. Everything has to be paid for and this lack of revenue from passengers travelling fraudulently has to be paid for. I, together with most of the staff across the country, have not had a pay rise this year because this fraud affects the balance sheet. It is disheartening when management make it so easy for passengers to defraud the company and travel for free. Passengers can print their own tickets and mobile phone text messages, it is child's play. The double insult is when staff challenge this fraud only to be told by Service Support to allow the passenger to travel if they purchase a new ticket! Where is the deterrent to fraudulently getting a free ride, when if you are caught you only have to buy the ticket you should have paid for before you attempted to travel?
There are many signs stuck on the windows of our coaches. No hot food, give up these seats to people who claim to be disabled and family friendly seats. I wonder if management will have the guts to display this sticker, as every little helps...
I and many of my workmates are concerned about the level of fraud committed by passengers on our coaches. It is not a victimless crime to get a free ride off the nationwide company. Everything has to be paid for and this lack of revenue from passengers travelling fraudulently has to be paid for. I, together with most of the staff across the country, have not had a pay rise this year because this fraud affects the balance sheet. It is disheartening when management make it so easy for passengers to defraud the company and travel for free. Passengers can print their own tickets and mobile phone text messages, it is child's play. The double insult is when staff challenge this fraud only to be told by Service Support to allow the passenger to travel if they purchase a new ticket! Where is the deterrent to fraudulently getting a free ride, when if you are caught you only have to buy the ticket you should have paid for before you attempted to travel?
There are many signs stuck on the windows of our coaches. No hot food, give up these seats to people who claim to be disabled and family friendly seats. I wonder if management will have the guts to display this sticker, as every little helps...
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