Monday, October 10, 2011

The joys of telephone call centres.


Catching up on the interesting articles posted on the internet whilst I was away on holiday, I came across this article by Mark Steel. It is all about making a motor insurance claim and is written in Mark's usual very dry humour style. Mark bought his motor insurance in good faith but the outfit he purchased it from actually were agents for someone else. This other company was an agent for somebody else and so the tale develops.


Mark makes some very good points about how insurance companies work and his best little dig is this...


One part that puzzles me is, if these insurance companies don't actually do insurance what do they do? Are they a sandwich shop that was accidentally put in the wrong section of the Yellow Pages, but kept getting requests for household and contents cover so decided they'll do a spot of brokering as a sideline?
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